Growing up with Tims: Chris Mattatall recalls his roots with iconic coffee chain

News Aug 13, 2018 by Mike Pearson Stoney Creek News

Chris Mattatall’s family shares a history with Canada’s iconic coffee and doughnut chain that spans more than half a century, back to the days when co-founders Ron Joyce and Tim Horton were calling the shots.

His grandfather, Edward, and grandmother, Florence, took over the first Tim Hortons outlet on Ottawa Street back in 1967.

Chris got his start working a storefront job in the 1990s, after his parents became franchisees. Chris remembers his first day like it was yesterday.

“I was 14,” said Chris. “I worked Tuesdays and Thursdays at Eastgate Square. My parents would drop me off. I was trained by a girl named Shannon.”

Even as a young boy, Chris loved the business.

“I enjoyed the community involvement and I loved the environment of the restaurants,” he recalled.

Today Chris, his brother Ryan and the Mattatall family own and operate 14 Tim Hortons restaurants in Stoney Creek and east Hamilton.

“I’m pretty fortunate,” said Chris. “I’m a third generation franchisee.”

Chris, 41, opened his first Tim Hortons franchise in rural Winona in 1999. Initially, he admits, there were some slow nights.

While he had some initial doubts, Paul House, Tim Hortons’ CEO at the time, encouraged Chris to stay the course.

“I always felt the company was supportive of the location and I loved the brand. So I felt that if I work hard, it’s going to work out,” Chris said.

As the community grew the business thrived. Looking ahead to next year, Chris plans to open Winona’s second Tim Hortons outlet as part of the Winona Crossing development at the corner of Fifty and South Service roads. The new location will feature a more modern layout and colour scheme. The hope is to have shovels in the ground later this year for a spring 2019 opening.

“We’ve been working on that one for a long, long time — we’re very excited about that store,” said Chris.

Though his grandfather passed away earlier this year, Chris will always remember his stories of business deals done on napkins and franchisees working together to build the brand in the 1970s and 80s.

“When they were building restaurants all of the other franchisees would help,” said Chris. “I think it was an exciting time because the restaurant (chain) was growing so quickly. It was just all about working hard.”

Along with hard work, Chris believes the success of the Tim Hortons brand has had a lot to do with a willingness to accept change.

When Chris acquired his first franchise, Tim Hortons was just beginning to expand its lunch and drink offerings.

More recently, two of Chris’ restaurants participated in a breakfast anytime pilot project. The results were positive and the initiative has been expanded chain wide.

The Mattatall family’s 14 Tim Hortons locations employ hundreds of team members. The typical full-service storefront location, such as the Winona outlet, has about 40 employees.

The restaurants employ team members ranging in age from teenagers to semi-retired adults.

With the Winona Peach Festival just around the corner, Chris is reminded of some of the community-building initiatives he’s supported over the years as a Tim Hortons franchisee.

“I remember in the early years I served as a judge at the Winona Peach Queen Pageant,” he recalled.

In a companywide effort, Tim Hortons donates a day’s coffee proceeds on Camp Day to Tim Hortons Children’s Foundation. The Smile Cookie campaign also supports local charities like Hamilton Food Share and Food4Kids.

Growing up with Tims: Chris Mattatall recalls his roots with iconic coffee chain

Third generation franchisee reflects on the past

News Aug 13, 2018 by Mike Pearson Stoney Creek News

Chris Mattatall’s family shares a history with Canada’s iconic coffee and doughnut chain that spans more than half a century, back to the days when co-founders Ron Joyce and Tim Horton were calling the shots.

His grandfather, Edward, and grandmother, Florence, took over the first Tim Hortons outlet on Ottawa Street back in 1967.

Chris got his start working a storefront job in the 1990s, after his parents became franchisees. Chris remembers his first day like it was yesterday.

“I was 14,” said Chris. “I worked Tuesdays and Thursdays at Eastgate Square. My parents would drop me off. I was trained by a girl named Shannon.”

Even as a young boy, Chris loved the business.

“I enjoyed the community involvement and I loved the environment of the restaurants,” he recalled.

Today Chris, his brother Ryan and the Mattatall family own and operate 14 Tim Hortons restaurants in Stoney Creek and east Hamilton.

“I’m pretty fortunate,” said Chris. “I’m a third generation franchisee.”

Chris, 41, opened his first Tim Hortons franchise in rural Winona in 1999. Initially, he admits, there were some slow nights.

While he had some initial doubts, Paul House, Tim Hortons’ CEO at the time, encouraged Chris to stay the course.

“I always felt the company was supportive of the location and I loved the brand. So I felt that if I work hard, it’s going to work out,” Chris said.

As the community grew the business thrived. Looking ahead to next year, Chris plans to open Winona’s second Tim Hortons outlet as part of the Winona Crossing development at the corner of Fifty and South Service roads. The new location will feature a more modern layout and colour scheme. The hope is to have shovels in the ground later this year for a spring 2019 opening.

“We’ve been working on that one for a long, long time — we’re very excited about that store,” said Chris.

Though his grandfather passed away earlier this year, Chris will always remember his stories of business deals done on napkins and franchisees working together to build the brand in the 1970s and 80s.

“When they were building restaurants all of the other franchisees would help,” said Chris. “I think it was an exciting time because the restaurant (chain) was growing so quickly. It was just all about working hard.”

Along with hard work, Chris believes the success of the Tim Hortons brand has had a lot to do with a willingness to accept change.

When Chris acquired his first franchise, Tim Hortons was just beginning to expand its lunch and drink offerings.

More recently, two of Chris’ restaurants participated in a breakfast anytime pilot project. The results were positive and the initiative has been expanded chain wide.

The Mattatall family’s 14 Tim Hortons locations employ hundreds of team members. The typical full-service storefront location, such as the Winona outlet, has about 40 employees.

The restaurants employ team members ranging in age from teenagers to semi-retired adults.

With the Winona Peach Festival just around the corner, Chris is reminded of some of the community-building initiatives he’s supported over the years as a Tim Hortons franchisee.

“I remember in the early years I served as a judge at the Winona Peach Queen Pageant,” he recalled.

In a companywide effort, Tim Hortons donates a day’s coffee proceeds on Camp Day to Tim Hortons Children’s Foundation. The Smile Cookie campaign also supports local charities like Hamilton Food Share and Food4Kids.

Growing up with Tims: Chris Mattatall recalls his roots with iconic coffee chain

Third generation franchisee reflects on the past

News Aug 13, 2018 by Mike Pearson Stoney Creek News

Chris Mattatall’s family shares a history with Canada’s iconic coffee and doughnut chain that spans more than half a century, back to the days when co-founders Ron Joyce and Tim Horton were calling the shots.

His grandfather, Edward, and grandmother, Florence, took over the first Tim Hortons outlet on Ottawa Street back in 1967.

Chris got his start working a storefront job in the 1990s, after his parents became franchisees. Chris remembers his first day like it was yesterday.

“I was 14,” said Chris. “I worked Tuesdays and Thursdays at Eastgate Square. My parents would drop me off. I was trained by a girl named Shannon.”

Even as a young boy, Chris loved the business.

“I enjoyed the community involvement and I loved the environment of the restaurants,” he recalled.

Today Chris, his brother Ryan and the Mattatall family own and operate 14 Tim Hortons restaurants in Stoney Creek and east Hamilton.

“I’m pretty fortunate,” said Chris. “I’m a third generation franchisee.”

Chris, 41, opened his first Tim Hortons franchise in rural Winona in 1999. Initially, he admits, there were some slow nights.

While he had some initial doubts, Paul House, Tim Hortons’ CEO at the time, encouraged Chris to stay the course.

“I always felt the company was supportive of the location and I loved the brand. So I felt that if I work hard, it’s going to work out,” Chris said.

As the community grew the business thrived. Looking ahead to next year, Chris plans to open Winona’s second Tim Hortons outlet as part of the Winona Crossing development at the corner of Fifty and South Service roads. The new location will feature a more modern layout and colour scheme. The hope is to have shovels in the ground later this year for a spring 2019 opening.

“We’ve been working on that one for a long, long time — we’re very excited about that store,” said Chris.

Though his grandfather passed away earlier this year, Chris will always remember his stories of business deals done on napkins and franchisees working together to build the brand in the 1970s and 80s.

“When they were building restaurants all of the other franchisees would help,” said Chris. “I think it was an exciting time because the restaurant (chain) was growing so quickly. It was just all about working hard.”

Along with hard work, Chris believes the success of the Tim Hortons brand has had a lot to do with a willingness to accept change.

When Chris acquired his first franchise, Tim Hortons was just beginning to expand its lunch and drink offerings.

More recently, two of Chris’ restaurants participated in a breakfast anytime pilot project. The results were positive and the initiative has been expanded chain wide.

The Mattatall family’s 14 Tim Hortons locations employ hundreds of team members. The typical full-service storefront location, such as the Winona outlet, has about 40 employees.

The restaurants employ team members ranging in age from teenagers to semi-retired adults.

With the Winona Peach Festival just around the corner, Chris is reminded of some of the community-building initiatives he’s supported over the years as a Tim Hortons franchisee.

“I remember in the early years I served as a judge at the Winona Peach Queen Pageant,” he recalled.

In a companywide effort, Tim Hortons donates a day’s coffee proceeds on Camp Day to Tim Hortons Children’s Foundation. The Smile Cookie campaign also supports local charities like Hamilton Food Share and Food4Kids.