Rogers not rushing to make changes at Source

News Dec 03, 2014 Hamilton Mountain News

By Gord Bowes, News staff

Rogers has completed its purchase of Source Cable, but don’t expect to see any changes in the near future.

In late October, Rogers quietly announced the purchase of the Mountain company for about $160 million, which included all parts of Source Cable and taking on about 80 employees.

Source has about 60,000 customers.

Company spokesman Kevin Spafford said Rogers wants a smooth transition and will be taking time to learn about the operation before switching to the Rogers brand.

Spafford said during the transition, the company will continue to serve customers with the Upper Wellington retail counter and dedicated customer support line.

“We know that some Hamilton customers faced issues during the switchover from Shaw/Mountain Cable to Rogers,” he said in an email.

“We’re taking the time to learn from what happened and working hard to deliver a seamless experience for Source Cable customers.”

He said customers will likely see more HD channels and additional specialty channels and packages, including multicultural programming.

No staffing changes are planned at this time, said Spafford.

He said Rogers will also be continuing its role in the partnership that forms the Cable 14 community channel and not switching to its own programming.

Rogers not rushing to make changes at Source

News Dec 03, 2014 Hamilton Mountain News

By Gord Bowes, News staff

Rogers has completed its purchase of Source Cable, but don’t expect to see any changes in the near future.

In late October, Rogers quietly announced the purchase of the Mountain company for about $160 million, which included all parts of Source Cable and taking on about 80 employees.

Source has about 60,000 customers.

Company spokesman Kevin Spafford said Rogers wants a smooth transition and will be taking time to learn about the operation before switching to the Rogers brand.

Spafford said during the transition, the company will continue to serve customers with the Upper Wellington retail counter and dedicated customer support line.

“We know that some Hamilton customers faced issues during the switchover from Shaw/Mountain Cable to Rogers,” he said in an email.

“We’re taking the time to learn from what happened and working hard to deliver a seamless experience for Source Cable customers.”

He said customers will likely see more HD channels and additional specialty channels and packages, including multicultural programming.

No staffing changes are planned at this time, said Spafford.

He said Rogers will also be continuing its role in the partnership that forms the Cable 14 community channel and not switching to its own programming.

Rogers not rushing to make changes at Source

News Dec 03, 2014 Hamilton Mountain News

By Gord Bowes, News staff

Rogers has completed its purchase of Source Cable, but don’t expect to see any changes in the near future.

In late October, Rogers quietly announced the purchase of the Mountain company for about $160 million, which included all parts of Source Cable and taking on about 80 employees.

Source has about 60,000 customers.

Company spokesman Kevin Spafford said Rogers wants a smooth transition and will be taking time to learn about the operation before switching to the Rogers brand.

Spafford said during the transition, the company will continue to serve customers with the Upper Wellington retail counter and dedicated customer support line.

“We know that some Hamilton customers faced issues during the switchover from Shaw/Mountain Cable to Rogers,” he said in an email.

“We’re taking the time to learn from what happened and working hard to deliver a seamless experience for Source Cable customers.”

He said customers will likely see more HD channels and additional specialty channels and packages, including multicultural programming.

No staffing changes are planned at this time, said Spafford.

He said Rogers will also be continuing its role in the partnership that forms the Cable 14 community channel and not switching to its own programming.