Vacationers get refunds for Florida trip gone wrong

News Aug 28, 2009 Ancaster News

After months of frustration, two local residents have received substantial refunds for Florida vacations gone terribly wrong.

In September, 2007, West Mountain resident Ruthanne Van Voorst filled out a ballot and won what she thought was a heavily discounted Florida vacation from Ramada Plaza Resorts. She paid $858.77 for a package billed as an all-inclusive vacation. But her dream vacation quickly soured after her family arrived in Fort Lauderdale in December, 2008.

A string of hidden fees and broken promises began with an unexpected $250 car rental fee. Then, after checking into the RPR welcome center, they were told they had to attend a two-hour time share presentation located an hour’s drive north of the hotel.

Ms. Van Voorst described the family’s hotel room as dark and dirty. They paid $60 to “upgrade” their room, but were still unimpressed. Washroom taps spewed yellow water, air conditioning was out of order and a litany of broken promises ensued. After several months of letter writing to various agencies, Ms. Van Voorst told the News last week she received “a nearly 100 per cent refund.”

Ms. Van Voorst’s story was all too familiar for Ancaster resident Jane Weir. Ms. Weir said she experienced the same problems after “winning” a similar vacation package from Ramada Plaza Resorts. She contacted Ms. Van Voorst after reading her story in the News earlier this spring.

With some help from Ms. Van Voorst, Ms. Weir received about 75 per cent of her money back.

Ramada Plaza Resorts did not respond to calls seeking comment.

Vacationers get refunds for Florida trip gone wrong

News Aug 28, 2009 Ancaster News

After months of frustration, two local residents have received substantial refunds for Florida vacations gone terribly wrong.

In September, 2007, West Mountain resident Ruthanne Van Voorst filled out a ballot and won what she thought was a heavily discounted Florida vacation from Ramada Plaza Resorts. She paid $858.77 for a package billed as an all-inclusive vacation. But her dream vacation quickly soured after her family arrived in Fort Lauderdale in December, 2008.

A string of hidden fees and broken promises began with an unexpected $250 car rental fee. Then, after checking into the RPR welcome center, they were told they had to attend a two-hour time share presentation located an hour’s drive north of the hotel.

Ms. Van Voorst described the family’s hotel room as dark and dirty. They paid $60 to “upgrade” their room, but were still unimpressed. Washroom taps spewed yellow water, air conditioning was out of order and a litany of broken promises ensued. After several months of letter writing to various agencies, Ms. Van Voorst told the News last week she received “a nearly 100 per cent refund.”

Ms. Van Voorst’s story was all too familiar for Ancaster resident Jane Weir. Ms. Weir said she experienced the same problems after “winning” a similar vacation package from Ramada Plaza Resorts. She contacted Ms. Van Voorst after reading her story in the News earlier this spring.

With some help from Ms. Van Voorst, Ms. Weir received about 75 per cent of her money back.

Ramada Plaza Resorts did not respond to calls seeking comment.

Vacationers get refunds for Florida trip gone wrong

News Aug 28, 2009 Ancaster News

After months of frustration, two local residents have received substantial refunds for Florida vacations gone terribly wrong.

In September, 2007, West Mountain resident Ruthanne Van Voorst filled out a ballot and won what she thought was a heavily discounted Florida vacation from Ramada Plaza Resorts. She paid $858.77 for a package billed as an all-inclusive vacation. But her dream vacation quickly soured after her family arrived in Fort Lauderdale in December, 2008.

A string of hidden fees and broken promises began with an unexpected $250 car rental fee. Then, after checking into the RPR welcome center, they were told they had to attend a two-hour time share presentation located an hour’s drive north of the hotel.

Ms. Van Voorst described the family’s hotel room as dark and dirty. They paid $60 to “upgrade” their room, but were still unimpressed. Washroom taps spewed yellow water, air conditioning was out of order and a litany of broken promises ensued. After several months of letter writing to various agencies, Ms. Van Voorst told the News last week she received “a nearly 100 per cent refund.”

Ms. Van Voorst’s story was all too familiar for Ancaster resident Jane Weir. Ms. Weir said she experienced the same problems after “winning” a similar vacation package from Ramada Plaza Resorts. She contacted Ms. Van Voorst after reading her story in the News earlier this spring.

With some help from Ms. Van Voorst, Ms. Weir received about 75 per cent of her money back.

Ramada Plaza Resorts did not respond to calls seeking comment.