Window visits keep families connected at St. Joseph's Hamilton

Community May 14, 2020 by Mike Pearson Stoney Creek News

Frankie Orlando is a familiar face at St. Joseph’s Charlton campus.

“Everybody in the hospital knows Frankie,” said his mother, Marie Orlando. “Everybody always says hello to Frankie.”

Frankie, 35, has lived at St. Joe’s for about seven years. Born with cerebral palsy, he is both physically and developmentally delayed and requires complex care.

After having his wisdom teeth removed a few years ago, Frankie developed an allergy to codeine, resulting in an aspiration pneumonia. He was given a tracheostomy to clear his lungs before being referred to St. Joe’s complex care for what his family had hoped would be just a few months.

Frankie’s care needs, however, have required him to remain in hospital.

Before the coronavirus pandemic, Frankie’s family was actively participating in his care. He was also able to come back to his family home in Stoney Creek for regular visits.

But today, said Marie, restrictions on in-person hospital visits have been tough.

“Not to be able to go in at all has been really heart-wrenching,” she said.

Making the best of the situation, Frankie’s family now looks forward to FaceTime sessions and window visits with Frankie, facilitated by hospital staff.

Marie said the window visits are very safe, with recreational therapists on hand to assist. The hospital provides an area outside where family members can establish a visual connection with their hospitalized loved ones and hear their voices.

While he’s nonverbal, Frankie’s face lights up whenever his family drops by for a window visit.

“As soon as he hears our voices he smiles and he’s looking for us,” said Marie. “So he knows. I can’t put into words how good it was to see him and to see that he was safe.”

St. Joe’s window visits are designed to help long-stay patients stay connected with loved ones while the hospital’s no-visitor policy is in place.

Marie said Frankie is receiving fabulous care at St. Joe’s and the window visits help to affirm that he’s doing well.

“They’ve been wonderful,” she said.

St. Joe’s window visits are available for long-stay patients upon compassionate grounds, special needs as determined by a patient’s care team, and in instances where the patient’s care team is available to support the visit. The program complements virtual visits being offered to patients across the hospital while the no-visitor policy is in place due to COVID-19.

Window visits keep families connected at St. Joseph's Hamilton

Sessions available on compassionate grounds

Community May 14, 2020 by Mike Pearson Stoney Creek News

Frankie Orlando is a familiar face at St. Joseph’s Charlton campus.

“Everybody in the hospital knows Frankie,” said his mother, Marie Orlando. “Everybody always says hello to Frankie.”

Frankie, 35, has lived at St. Joe’s for about seven years. Born with cerebral palsy, he is both physically and developmentally delayed and requires complex care.

After having his wisdom teeth removed a few years ago, Frankie developed an allergy to codeine, resulting in an aspiration pneumonia. He was given a tracheostomy to clear his lungs before being referred to St. Joe’s complex care for what his family had hoped would be just a few months.

Frankie’s care needs, however, have required him to remain in hospital.

Before the coronavirus pandemic, Frankie’s family was actively participating in his care. He was also able to come back to his family home in Stoney Creek for regular visits.

But today, said Marie, restrictions on in-person hospital visits have been tough.

“Not to be able to go in at all has been really heart-wrenching,” she said.

Making the best of the situation, Frankie’s family now looks forward to FaceTime sessions and window visits with Frankie, facilitated by hospital staff.

Marie said the window visits are very safe, with recreational therapists on hand to assist. The hospital provides an area outside where family members can establish a visual connection with their hospitalized loved ones and hear their voices.

While he’s nonverbal, Frankie’s face lights up whenever his family drops by for a window visit.

“As soon as he hears our voices he smiles and he’s looking for us,” said Marie. “So he knows. I can’t put into words how good it was to see him and to see that he was safe.”

St. Joe’s window visits are designed to help long-stay patients stay connected with loved ones while the hospital’s no-visitor policy is in place.

Marie said Frankie is receiving fabulous care at St. Joe’s and the window visits help to affirm that he’s doing well.

“They’ve been wonderful,” she said.

St. Joe’s window visits are available for long-stay patients upon compassionate grounds, special needs as determined by a patient’s care team, and in instances where the patient’s care team is available to support the visit. The program complements virtual visits being offered to patients across the hospital while the no-visitor policy is in place due to COVID-19.

Window visits keep families connected at St. Joseph's Hamilton

Sessions available on compassionate grounds

Community May 14, 2020 by Mike Pearson Stoney Creek News

Frankie Orlando is a familiar face at St. Joseph’s Charlton campus.

“Everybody in the hospital knows Frankie,” said his mother, Marie Orlando. “Everybody always says hello to Frankie.”

Frankie, 35, has lived at St. Joe’s for about seven years. Born with cerebral palsy, he is both physically and developmentally delayed and requires complex care.

After having his wisdom teeth removed a few years ago, Frankie developed an allergy to codeine, resulting in an aspiration pneumonia. He was given a tracheostomy to clear his lungs before being referred to St. Joe’s complex care for what his family had hoped would be just a few months.

Frankie’s care needs, however, have required him to remain in hospital.

Before the coronavirus pandemic, Frankie’s family was actively participating in his care. He was also able to come back to his family home in Stoney Creek for regular visits.

But today, said Marie, restrictions on in-person hospital visits have been tough.

“Not to be able to go in at all has been really heart-wrenching,” she said.

Making the best of the situation, Frankie’s family now looks forward to FaceTime sessions and window visits with Frankie, facilitated by hospital staff.

Marie said the window visits are very safe, with recreational therapists on hand to assist. The hospital provides an area outside where family members can establish a visual connection with their hospitalized loved ones and hear their voices.

While he’s nonverbal, Frankie’s face lights up whenever his family drops by for a window visit.

“As soon as he hears our voices he smiles and he’s looking for us,” said Marie. “So he knows. I can’t put into words how good it was to see him and to see that he was safe.”

St. Joe’s window visits are designed to help long-stay patients stay connected with loved ones while the hospital’s no-visitor policy is in place.

Marie said Frankie is receiving fabulous care at St. Joe’s and the window visits help to affirm that he’s doing well.

“They’ve been wonderful,” she said.

St. Joe’s window visits are available for long-stay patients upon compassionate grounds, special needs as determined by a patient’s care team, and in instances where the patient’s care team is available to support the visit. The program complements virtual visits being offered to patients across the hospital while the no-visitor policy is in place due to COVID-19.